Modern business accounts is not easy - it takes place in the development of the competitive environment and in order to be the best on the market, is not enough to sell a good product or provide quality services. One of the most powerful tools in our time has become a service of high level which can be achieved only by qualified personnel.
Unfortunately business owners at their door, not every day, knocking highly trained, highly skilled workers. Because the staff often have to train yourself. Training and Development - is the primary task of every manager who wants his company came to success, because preparedness and motivation of staff play a crucial role in this process.
When, how and why to train staff
If you have just started a business or organized a new department in the company, therefore, you have to deal with fresh employees. They certainly need to train a variety of aspects: familiarity with the goods or services of the company, with the regulations, rules and standards of the company, meeting with colleagues, maybe even teach the basics of the profession and introduces the terms of reference of that office.
Such training can be carried out as one of the experienced members of the team and the involvement of experts. In the first case svezhenanyatye employees can immediately get acquainted with all the features of the new work and the internal procedures of the company. Education with the help of a third-party specialist useful professional techniques and effective case.
Can we consider the question of training the staff closed, after the new staff have been trained? Not at all. To achieve the desired effect and the competitiveness of the enterprise training should become a habit and be continuous.
Do not forget that all employees - real people, and over time they will inevitably begin to carry out their work worse. This can occur for various reasons, but it happens almost always, and to regard this fact as something bad, too, is not worth it - this process is completely natural.
In order that the work of each department is permanently maintained maximum effectiveness, it is necessary to develop a specific schedule of personnel training. For example, assign a sales team training at least once a month - the assimilation of new techniques and active sales techniques, improvement of skills of effective communication with the client, training methods of work with objections, etc. Let this be a system for your employees, over time, even opponents of such lessons draws in and begin to notice positive results in their work that definitely raise their motivation.
Another advantage of continuous training of employees is that this system keeps them in good shape, and the leadership has always accurate data about the level of preparation of a worker. You can also enter an assessment of staff training, based on which to make decisions about bonuses and promotions, as well as the timely dismissal of incompetent employees.
Methods of training
Besides systematic series "control-training control" as described above, there are a number of useful forms of acquiring new knowledge:
- Personal or corporate training
- Seminars, conferences and forums (more suitable for senior managers)
- Refresher courses
- Various educational programs and vocational training
The company is also very important to maintain a positive attitude to continuous learning and this is primarily the responsibility of the leaders - their behavior, thrust to the development and success of their own, they must submit a contagious example to the whole team.
Self-education can be expressed in various forms: it is an independent visit to the thematic courses and professional events, and read the business literature and specialized periodicals, and visiting Internet portals profile subjects.
The company has chosen the path of active and continuous improvement of competence of its staff, will certainly occupy a leading position in the market. It is important to remember that not advertising, and a competent and well-trained staff - the main engine of your business.